The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. 

The lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

• In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a positive solutions oriented mindset. If you have a taste for rising up to challenges and a winner mindset, this position is the right fit for you!
• Strong client delivery and/or product ownership experience
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
• Time management and a get-stuff-done attitude
• Consulting experience is a plus
• Fluent English + German (other european languages are also relevant)
• Previous experience in the electricity/utilities market in Germany or other European country is a strong plus